Here you will find all the information about our return and refund policies.

How long do I have to return something?
You have 30 days to return a product after you have received it.

How can I return my order?
You can return online purchases within 30 days. Try the items at home just like you would in a store. The products should be original and undamaged when you return them.

Follow these steps:

1. Register Your Return
   Simply email us at support@ganti.co.uk to register your return. Our customer service will send you a return confirmation within 24 to 48 hours.

2. Prepare Your Return
   Pack the product you wish to return securely, preferably in its original packaging. Please note that we are unable to cover the cost of return shipping.

3. Send Us Your Package
   Send the package (with tracking) to the return address provided to you via our email contact.

   Please send your returns to the following address:

   Contact Name: Wei Xinhong
   Address: Lane 1177, Jianlan Road, diagonally opposite to the south gate of Lubao Technology, Yinzhou District
   City: Ningbo
   Zip Code: 315100
   Province: Zhejiang
   Country: China

   Please note that customers are responsible for return shipping costs. We highly recommend using a tracked shipping method to avoid any loss during transit.

4. Restocking Fees
   We do not charge any restocking fees for returned products.
5. Customers are responsible for the cost of return shipping. We recommend using a tracked shipping method, as we cannot take responsibility for lost return shipments and the return label will be customer responsibility.